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The EET Group is Europe’s leading distributor of tech and IT solutions. Serving over 30,000 customers a year, from 24 markets across Europe, in 19 different languages, EET’s Digital Sales team uses Memsource to fully automate their translation workflow, to give their buyers a more authentic customer experience.

Step one, centralize

Prior to Memsource, EET’s translation process was spread across several different platforms, from their content management system to email to Microsoft Excel and Word. Adopting Memsource helped centralize the process. However, they still had to manually upload content, monitor the progress, and download completed projects. For Andreas Mailand, Head of Digital Sales at EET, these were time-consuming steps that needed to be eliminated.

Removing human touch-points

EET collaborated with integration specialists, Working Minds, to develop an integration between EET, Memsource, and Adnuntius, EET’s digital advertising and marketing platform. The biggest challenge when building the integration was conceptualizing the flow, and then figuring out how to map the features in each API in the optimal way. “The marketing team was used to working in Adnuntius and the local teams were used to working in Memsource. We just had to pinpoint how we hook into the existing work processes, and eliminate the trivial and time consuming tasks not generating any value,” said Andreas.

The fully automated translation workflow

The result? A completely hands-off process. When new content is created, for example, a digital campaign banner, the EET Digital Sales team uploads the English copy and graphics to Adnuntius. Copy is automatically sent via Adnuntius to Memsource for translation every five minutes. Once in Memsource, notifications are sent to local teams for translation and approval. The completed translations are instantly pushed back to Adnuntius by webhook and published on the local EET website. Translation automation is estimated to save the Digital Sales team 100 working hours every year.

“Getting translations right is crucial when building a scalable business across 24 markets. Memsource has proven to be the pinnacle of that ambition, and will continue to be a vital cornerstone in our future marketing operations. Providing us ease-of-use for our internal translators, assisted by translation memory and machine translation as well as an open API, perfectly fit our “best of breed” martech approach.”

Andreas Mailand, Head of Digital Sales at EET